Shipping & Returns

Shipping

  • Standard Shipping within the continental United States is FREE first class or priority mail.
  • Shipping prices to Canada are based on the total weight of the order. We do not ship internationally at this time besides Canada.
  • We process and ship orders out within 2-5 business days. 
  • Free Local Pickup available at checkout.

Returns:

  •  We accept returns on unused, unworn items with tags attached - within 14 days of purchase. 
  • Returns are eligible for store credit only.
  • Shipping charges (original and return) are the responsibility of the customer. 
  • The following items are FINAL SALE (cannot be returned): custom or personalized, including our graphic tees as they are made to order, mystery bags & final sale cannot be returned or exchanged for any reason. Sports bras are also unable to be returned or exchanged due to hygienic reasons. 

Refund to your original form of payment

 Exchanges:

    • We are happy to exchange your item for another size or color if in stock. We will exchange our made to order graphic tees for a different size or shirt color, but are unable to exchange for a different design. We are happy to exchange other items for a different size or color if we have the stock, but are unable to exchange for a different product, this would be a return. For example, you cannot exchange a Christmas tee design for a valentine tee design, or a pair of leggings for a different pair of leggings or a top. If you would like to have a different item, the best thing to do is to return the item that qualifies for our return policy above for store credit and buy the item you want again on our website. We will approve you for the exchange if we have the product in stock. Exchanges must be received back to us within 14 days of the date the delivery shows on the tracking of your original order. 

Limeberry Designs is NOT responsible for:

  • Delays with UPS shipping
  • International Duties or Customs charges
  • Products that are lost or damaged in the mail. The US Postal Service will be responsible once we ship the packages.
  • Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.

• If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-3 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

Orders that are shipped with a Free Shipping Coupon will ship first class or priority mail depending on the shipping weight. We will not ship an order with Free shipping overnight or any upgraded shipping. 

 

Defects or Problems With Your Order?

• If you have received an item with any problems or defects, please contact our warehouse at support@limeberrydesigns.com within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing, items that have been damaged during washing or drying. We are not responsible for items that were cut when opening your package. Scissor cuts are obvious and all our items have gone through quality control. 

 

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or un-deliverable address, or if your package gets delivered to the incorrect address which is not your own but is the address you put on your order. If your package comes back to us as Return to Sender, you can pay us the additional shipping that it costs to reship your item/s back to you via paypal or venmo. This is your responsibility if you want your order. We will not return items that were return to sender by USPS. If you don’t pay for the reship within 30 day, we will donate your item to a local shelter.  We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at support@limeberrydesigns.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

When your order is placed, you have checked the box that means you have agreed to our terms and conditions which is all of the above.

 

Please allow 3-4 business days for our warehouse to receive your return, and 3 business days for our return department to process your store credit.

Please fill out the form below to initiate your return (if eligible):