FAQs

Limeberry Designs Order Information

• Please note: Orders CANNOT be changed, modified, or canceled after checkout! Please contact us ASAP if you need an address correction. We process orders quickly. 

• We will only accept one coupon code per order. You cannot combine store credit with an additional sale coupon code. We cannot adjust your order for a forgotten coupon code or a free shipping code. 

• If Items are on our Clearance or Warehouse sale, they are FINAL sale and cannot be returned or exchanged. Mystery Bags are also Final Sale. No coupons can be used on these items. 

• If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at support@limeberrydesigns.com or call us at 815-267-1237 for assistance!

We are always happy to help with sizing info for best fit!

Custom Items

• All monogrammed, vinyl, or graphic tee orders are customized and made to order. These orders may take up to 5-7 business days to process and be ready for shipment, no matter which shipping method is chosen. (During the holiday season, this may take longer due to order volume.)

• If you order a non-custom item in addition to a custom item, your ENTIRE order will ship once the custom item has been completed.

Shipping

• Standard Shipping within the continental United States is based on the weight of the items. Shipping prices to Canada are based on the total weight of the order. We do not ship internationally at this time besides Canada.

• We do offer Free Shipping within the continental United States (excluding APO address and shipping to Canada). Free shipping applies only to First Class it Priority Mail and will not be offered on Priority Mail Express or any expedited shipping. We determine the shipping dependent on the weight of your order if it ships first class or priority. 

• Standard shipping orders take 2-5 business days to be processed and packaged before they are shipped out of our warehouse.

• Limeberry Designs is NOT responsible for:

• Delays with UPS shipping
• International Duties or Customs charges
• Products that are lost or damaged in the mail. The US Postal Service will be responsible once we ship the packages.
• Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.

• If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-3 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

• All our shipments include tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

• Carrier Contact Numbers:

• USPS: 1-800-275-8777
• International USPS: 1-800-222-1811

• We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address, or if your package is delivered to another address which is not your own. If your package comes back to us as Return to Sender, you can pay us the additional shipping that it costs to reship your item/s back to you via paypal or venmo. This is your responsibility if you want your order. We will not return items that were return to sender by USPS. If you don’t pay for the reship within 30 day, we will donate your item to a local shelter.  We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at support@limeberrydesigns.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

• IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA: We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

Holiday Shipping Information

• In order to receive any holiday orders before Christmas, orders must be placed and shipped BEFORE these dates! You MUST place your order by NOON CST (Orders containing Custom Made items will still take 5-7 business days to process, so please do not delay on ordering them!) The deadline to order those for Christmas is December 11th

• USPS International. Ranges between Dec 1 - 15. Please contact us for specific details for your continent/country.

• USPS APO/FPO/DPO: Ranges between Dec 4-18. Please contact us for specific details.

• Standard Shipping: December 15th

Return Policy: Please see our return policy page to process your return. All returns must be approved by our customer support team before sending the item back to us. 

Limeberry Designs
23824 Andrew Road Ste 105
Plainfield, IL 60585

The following items are all FINAL sale and cannot be returned to our warehouse:

• Monogrammed / Custom Items including graphic tees since they are made to order
• Graphic Tees
• Holiday Items
• Mystery Bags
• Final Sale, Clearance items, Warehouse Sale items.

• All returned items must still have the ORIGINAL TAGS on them.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

Exchanges

Please see our exchange policy on the Returns Page. 

Defects or Problems With Your Order?

• If you have received an item with any problems or defects, please contact our warehouse at support@limeberrydesigns.com within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.